Let Us Answer Your Questions

FAQ

Most frequent questions and answers

Yes, the minimum is 20 garments per order. The minimum quantity allows us to cover the set up costs without having to charge you a ridiculous price.

Please Note:  That being said we do have the ability to do ‘one offs’ or small runs of cad-cut designs.

Once your artwork/design has been approved and payment had been made you can expect your products to be completed within 10 working days. If you require a quicker turn around, additional charges may apply.

We have an in-house graphic design team that can help you design your garments.

Please Note: Additional costs are involved so contact us for more information

You can supply your own garments for printing. However if the garment is made from an unsuitable fabric or unsuitable style of garment – we may not be able to print on it.

While we do take care with every print job with no “seconds” we do suggest that you supply a couple of extra garments in case of any errors.

Our screen printing machines are all purpose built, the amount of colours in a print may be limited by the size of the design and the quantity of prints you require. Our equipment can accommodate UP TO 12 colours on one design.

You can print on most areas of the garment, however there are some areas on the garment that we cant get a great quality print. Every garment and design is individual, so please ask us if you are unsure.

Plastisol, water-base, environmentally friendly PVC free inks.

We do not hold customer stencils on screen after printing. Due to the large number of jobs we produce every week, we constantly reuse our screens for new jobs. We add the films from your print setup to our client library so we can quickly prepare fresh screens anytime a repeat order is needed. When you repeat jobs of the same design, a small re-setup fee will be charged.

To get a nice clean and clear print, we need to put a base colour down on dark colour garments. We  usually print a white base to give colours a more vibrant look on dark garments.

We can accept payment in many different ways. The easiest way to pay is to click the payment section on your invoice and pay with EFT – via a bank transfer or PayPal.

We can also accept credit card payment or cash at our showroom.

Once your products are completed and your account is settled we will organise for your goods to be shipped to an address of your choice.
Goods can be sent by: same day courier, overnight or standard post.  We can easily ship to anywhere in Australia or Internationally.

If you are in Melbourne and want to save on delivery costs, you are more than welcome to come down and pick them up from our showroom.

Please arrange pick up times prior to coming into the showroom.

We can also accept credit card payment or cash at our showroom.

We work with the best.

Our suppliers are provide us with quality garments such as jackets, shirts, vests and pants. Start your next project today?

Let's get started on your next project today.

We love our clients! Here's what they have to say about us.

We believe customer service comes down to the small things! AMC are dedicated to making sure, you have what you need, when you need it, at the lowest possible cost.

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Come visit us

8/19 Cornhill Street,
Ferntree Gully 3156

Speak with us

(03) 9758 2386
sales@australianmerchco.com.au

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