Let us answer your questions.
Frequently Asked Questions
Our minimum for screen Printing is 25 units (For up to 3 colours/ 4 colours or more are 50 units minimum/6+ colours = 70 units, 9+ colours = 100 units)) These quantities can be broken up across various garment styles however they MUST be the same design/colours for printing. Our sales team will be able to help explain any questions you may have in relation to colours and designs.
Yes, but please note that the minimum order quantity per order, design and invoice is 25 units (for up to 3 colours/ 4 colours or more are 50 units minimum/6+ colours = 70 units, 9+ colours = 100 units) there is also a $2.50 garment supply fee per garment.
We will however reserve the right to not print a garment if it’s made from unsuitable fabric or it’s an unsuitable style. Please note that while every care is taken to supply a full print job with no ‘seconds’ it is advisable to supply a couple more t-shirts in case of any errors.
If you wish to source your own garments, please make sure all garments abide to the following.
- Garments are unpacked and folded neatly with their sizes grouped and separated.
- Cleared of any stickers and swing tags ( if attached ) and are ready for printing.
- Full size breakdown and packing list prior to invoicing and payment.
We charge an unpacking fee for any garments that do not adhere to this process. In the case of supplying a garment type/brand that we’re unfamiliar with, we ask you to provide us with a sample for us to inspect.
We can help to some extent however it's often best for you to have the designs exactly how you’d like them printed prior to sending them to us as it will speed up the process so you can have your order ASAP! - Please note there are additional costs for graphic design services that vary depending on complexity.
We will charge a minimum of $100 if your invoice is less than $400, over $400 will be charged at 20% of the invoice total for restocking resulting from late changes (such as colour, size or product choice) made to the order by the customer including any additional shipping costs to and from our suppliers. You may also be charged e-proofing fees as well as set up fee’s pending on the notice these changes come in by.
We do not refund or exchange for change of mind, errors in approved proofs, shipping or stock delays or if the customer chooses the wrong garment size. Australian Merch Co. reserves the right to decide about the best possible printing method to suit customer artwork and fabric of product ordered.
Please note that we cannot be responsible for:
- Spelling, punctuation or grammatical errors made by the customer.
- Mistakes that the client has approved after being sent a proof
- If the artwork you send is low quality, and results in a poor print
- 10% difference in design printing colours & size
- 10% difference in the actual garment colours
Cancellations made after order has been placed will be subject to a 20% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments (tag removal, printed tags, printing, hem tagging, etc.) has begun on the order.
Our screen printing machines are all purpose built, the amount of colours in a print may be limited by the size of the design and the quantity of prints you require. Our equipment can accommodate UP TO 12 colours on one design.
It is the customers responsibility to check the details of the quote, invoice and mock up e-proof. By accepting a quote, placing an order with a deposit and/or approving an e-proof, all clients agree to the following terms and conditions listed below. These terms are subject to change at any time.
Australian Merch Co. accepts no responsibility for any miscommunication, errors or incorrect instructions from the client or it’s sales staff for garment style / type of colours. It is up to the customer to check the details of any documents such as quotes, invoices, e-proofs.
Australian Merch Co. does not offer replacements of an incorrect item or product.
Clients are entitled to compensation for faulty mis-prints, or items that are significantly different from the original invoice and approved mock up e-proof.
Australian Merch Co. will use its own discretion to resolve any issues with the customer.
Australian Merch Co. replicates digital mock-ups and designs as accurately as possible, however please be aware that there may be unavoidable minor differences in colour, size, placement and design. Compensation will not be offered for minor differences between the digital mock-ups and the physical replication.
Digital mock-ups aim to accurately reflect the average, in terms of garment size and design. Pending the garment size range, the finished product may appear larger on smaller garments and smaller on larger items depending on the size range however exact specifications for designs (position, size, colour etc.) can be found on the order.
A quote approval or placing a 50% deposit is an acknowledgement that the client is responsible for payment of the invoice in full and the details such as garment type, colour and quantity. Clients are required to meet their payment terms or payment due date listed in their order unless pre-arranged terms have been made with Australian Merch Co.
Australian Merch Co. is also not responsible for resupplying stock in the event of damage to the garment or failure to check the garment types, colours and quantities listed on your quote, invoice, mock up e-proof. At Australian Merch Co.’s sole discretion compensation may be afforded in the form of a discount or credit.
Australian Merch Co. will order stock on behalf of the client with care and accuracy but takes no responsibility for any colour, size or style issues after the garments are ordered and printed. The customer must check all size specs, colour swatches and style descriptions of all garments prior to accepting their quote/placing their order.
Web pages and charts that contain all relevant stock information can be obtained from Australian Merch Co. Australian Merch Co. will then check all stock characteristics upon receiving stock and will correlate this to the delivery docket from the supplier. Any manufacturer related stock issues including but not limited to discoloration, physical damage or staining will be handled by Australian Merch Co. prior to any decoration being applied.
Any issues that arise from stock ordered by Australian Merch Co. will be solely handled by Australian Merch Co. and the client will only be notified if deemed urgent.
The set up charge is to colour separate your image and then to create a stencil onto a screen for each colour. Please note the physical screen remains the property of Australian Merch Co.
We cannot be responsible for any shipping delays caused by the shipping company. If no one is present or available to sign or collect your delivery on arrival, you will be invoiced for a return delivery fee and another delivery fee back to your original address, that’s a minimum of 3 delivery fee’s in total.
Once your artwork/design has been approved and payment has been made, depending on stock availabilities, you can expect your products to be completed within 2-3 working weeks. If you require a quicker turn-around, additional charges will apply.
To get a nice clean and clear print, we need to put a base colour down on dark colour garments. We usually print a white base to give colours a more vibrant look on dark garments.
While we would love to keep your screens for future orders, our high volume of jobs require us to repurpose screens quite often For repeat orders we keep the screen information in our digital screen library however in most cases, an additional screen set up per colour will be charged - please speak to our team to discuss how this may effect your particular business.